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Monday - Friday 09:00 - 17.00

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PTS Member 5787
LG Travel NI logo

5 Mullivally road

Laurelvale

Co Armagh

Northern Ireland

BT62 2LX

02838 884570

lyndsey@lgtravelni.net

Monday - Friday 09:00 - 17.00

Saturday - APPOINTMENT ONLY

Sunday - Closed

 

LG TravelNI is an Accredited Body Member of PROTECTED TRUST SERVICES “Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk Please note: The Foreign & Commonwealth Office has up-to-date advice on safety across the globe, as well as security, local laws and passport and visa information. We recommend that customers check Foreign Office regularly - click HERE for updates ahead of travel, as the advice can change.

 

LG Travel NI is a sole trader and an accredited body member of PROTECTED TRUST SERVICES.

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 ATOL Standard Term 1 - Providing information to consumers before and after sale Information in Publicity Material Where all the services available are ATOL protected AST1.1 The ATOL holder must (and the ATOL holder must ensure that its agents* and AB members) ensure that: a) the name shown on its ATOL (or a trading name notified to the CAA), its ATOL Number and the ATOL Logo; or b) for Accredited Body Members, the statement “(Accredited Body Member trading name as notified to the CAA) is an Accredited Body Member of (Name of Accredited Body)”, and the Accredited Body’s ATOL number and the ATOL logo; and c) the Statement: “All the flights and flight-inclusive holidays in this brochure/on this website (delete as appropriate) are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk is stated clearly on all publicity material (including websites and brochures). * with the exception of the use of the ATOL logo Where some but not all of the services available are ATOL protected AST1.2 The ATOL holder must (and the ATOL holder must ensure that its agents* and AB members) ensure that: a) the name shown on its ATOL (or a trading name notified to the CAA), its ATOL Number and the ATOL Logo; or b) for Accredited Body Members, the statement “(Accredited Body Member trading name as notified to the CAA) is an Accredited Body Member of (Name of Accredited Body)”, and the Accredited Body’s ATOL number and the ATOL logo; and c) the Statement: “Some of the flights and flight-inclusive holidays in this brochure/on this website (delete as appropriate) are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure/on this website (delete as appropriate). This brochure shows you the protection that applies in the case of each holiday and travel service offered. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. (delete as appropriate) If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, March 2024 Page 40 OFFICIAL - Public OFFICIAL - Public. This information has been cleared for unrestricted distribution. ORS3 Chapter 1: The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended) those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk” is stated on all publicity material (including websites and brochures). * with the exception of the use of the ATOL logo. AST1.3 ATOL holders that advertise ATOL protected services in broadcast media (television/radio/cinema etc.) must, unless the CAA agrees an alternative that achieves equivalent consumer clarity, ensure that the advert contains audible words “ATOL protected” and that the ATOL protected logo and ATOL number are shown during the broadcast. Information to be provided to customers before a contract is concluded AST 1.4A Wherever a consumer is invited to choose from a service that is ATOL protected or is available to be combined into an ATOL protected service the ATOL holder must (and the ATOL holder must ensure that its agents and AB members) ensure that the consumer is made aware, by means of information displayed clearly and transparently and in close proximity to the display of the price of the service, that the service is ATOL protected. Where that licensable transaction constitutes a Single-contract Package this information must be provided as soon as the consumer is invited to choose that package. Where that licensable transaction constitutes a Multi-contract Package this information must be provided as soon as the selections made by the consumer mean that the consumer is being invited to choose that package. Where that licensable transaction is a Flight-Only, this information must be provided as soon as the consumer has selected a date, origin and destination of a flight or flights. AST1.4B Wherever a consumer is invited to choose from a service that is ATOL protected or is available to be combined into an ATOL protected service, the ATOL holder must (and the ATOL holder must ensure that its agents and AB members) ensure that the consumer is made aware, where this information is known to the ATOL holder at the time: a) flight dates and departures and arrival times b) departure and arrival airports (including any connecting airport if the flight is indirect); c) whether the flight is direct or indirect; d) the name of the airline; e) whether hold luggage forms part of the ATOL protected booking; f) whether transfer services form part of the ATOL protected package; and g) details, including price, of extra hold luggage allowance or transfer services that can also be purchased. This information must be displayed clearly, transparently and prominently. ATOL holders are responsible for ensuring that its agent and AB members comply with this term. Where that licensable transaction constitutes a Single-contract Package this information must be provided as soon as the consumer is invited to choose that package. Where that licensable transaction constitutes a Multi-contract Package this information must be provided as soon as the selections made by the consumer mean that the consumer is being invited to choose that March 2024 Page 41 OFFICIAL - Public OFFICIAL - Public. This information has been cleared for unrestricted distribution. ORS3 Chapter 1: The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended) package. Where that licensable transaction is a Flight-Only, this information must be provided as soon as the consumer has selected a date, origin and destination of a flight or flights. AST 1.4C As soon as reasonably practicable and in any event before a consumer concludes their offer to buy an ATOL protected service or services the ATOL holder must (and the ATOL holder must ensure that its agents and AB members) ensure that the consumer is made aware, by means of information displayed clearly transparently and prominently, that the service is ATOL protected and the name of the ATOL holder (or its trading name notified to the CAA) and its ATOL number. Where that licensable transaction constitutes a Single-contract Package this information must be provided as soon as the consumer is invited to choose that package. Where that licensable transaction constitutes a Multi-contract Package this information must be provided as soon as the selections made by the consumer mean that the consumer is being invited to choose that package. Where that licensable transaction is a Flight-Only, this information must be provided as soon as the consumer has selected a date, origin and destination of a flight or flights. AST1.4D When an ATOL holder advertises travel services through a website operated by a third party the ATOL holder must ensure that the information required by ASTs 1.4A, 1.4B and 1.4C is provided to the consumer as soon as the consumer was invited to choose those travel services and in any event before the contract with the consumer is concluded. ATOL holder’s terms and conditions of booking, information relating to payment requests (Invoices) and information relating to payment acknowledgment (Receipts) AST1.5 The ATOL holder (or its agent or AB member on its behalf) must ensure that: a) the terms and conditions upon which the ATOL holder enters into a licensable transaction; b) the terms and conditions which the ATOL holder holds out as terms upon which it will enter into a licensable transaction; and c) any receipts or invoices supplied by the ATOL holder for a licensable transaction each contain the ATOL holder’s name as shown on its ATOL (or trading name notified to the CAA), ATOL Number and a statement in the following form: “Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.” Where an ATOL holder produces a receipt for money paid by a consumer the ATOL holder must identify which part of that money is protected by ATOL and which, if any, is not. March 2024 Page 42 OFFICIAL - Public OFFICIAL - Public. This information has been cleared for unrestricted distribution. ORS3 Chapter 1: The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended) ATOL Certificates – changes to information AST1.6 Where the information entered on an ATOL Certificate changes more than 72 hours before the consumer is due to travel, the ATOL holder must (and the ATOL holder must ensure that its agents and AB members) supply a new ATOL Certificate containing the up to date information to the consumer as soon as possible and update this information on its business systems. Where the information entered on an ATOL Certificate changes less than 72 hours before the consumer is due to travel, the ATOL holder must (and the ATOL holder must ensure that its agents and AB members) update and record those changes on their business systems. Agreement with Consumer about form of ATOL protection AST1.7A The following term applies where the ATOL holder has a contractual or statutory obligation (including as an organiser of a package) to provide a flight (and where applicable other travel services) to a consumer whether concluded direct or through an agent or AB member. The ATOL holder must ensure the terms of its agreements with its consumers requires the consumer to accept and agree that if the ATOL holder fails, services to be provided by the ATOL holder pursuant to a licensable transaction may, with the CAA’s prior agreement, be provided by another ATOL holder or the consumer may be required to claim a refund under the ATOL scheme. The following wording should be included in the ATOL holder’s terms of business with consumers; “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” Prohibition on transferring obligations under agreements with consumers without agreement of the CAA AST 1.7A2 Other than the clause required as set out in AST1.7A, the ATOL holder must not include a clause in its terms of its agreement with consumers that enables, or purports to enable, the ATOL holder to transfer its obligations to consumers in respect of a licensable transaction to another person (whether or not that person is an ATOL holder) without the prior agreement of the CAA. Agreement with consumers of assignment of the consumer’s claim where the consumer receives a benefit from the Air Travel Trust AST1.7B The following term applies where the ATOL holder has a contractual or statutory obligation (including as an organiser of a package) to provide a flight (and where applicable other travel services) to a consumer whether concluded direct or through an agent or AB member. March 2024 Page 43 OFFICIAL - Public OFFICIAL - Public. This information has been cleared for unrestricted distribution. ORS3 Chapter 1: The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as amended) The ATOL holder must ensure the terms of its agreement with the consumer require the consumer to accept and agree that, if the ATOL holder fails and the consumer receives a payment or benefit under the ATOL scheme, then receipt of such payment or benefit from the Trustees of the Air Travel Trust is in return for assignment absolutely of the consumer’s claim against the ATOL holder. The following wording should be included in the ATOL holder’s terms of business with consumers; “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.” Sales through Agents of ATOL holders or Members of an Accredited Body​

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